Welcome to Section 1 - Virtual Call Centre Operations

Section 1 targets Virtual Call Centre Operations which covers its components, management processes and technology. Thus, this section basically aims to teach virtual call center operators the infrastructure and methodologies on how to prepare themselves for their future job.

News

How to Use Contact Centre Speech Analytics

Calabrio explores how speech analytics can provide valuable insights into agent performance, customer needs, and operational challenges...

06.Feb.2025


Feedback - How did you find us?

How did you find us?

Steps & Events