Welcome to Section 1 - Virtual Call Centre Operations

Section 1 targets Virtual Call Centre Operations which covers its components, management processes and technology. Thus, this section basically aims to teach virtual call center operators the infrastructure and methodologies on how to prepare themselves for their future job.

News

How Can Automatic Number Identification Benefit Contact Centres?

Celia Cerdeira at Talkdesk explains what Automatic Number Identification (ANI) is, and how it enhances contact centre efficiency,...

12.Jul.2024


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