e-Learning Programme Overview

As the aim of the project is to contribute to the increase of female employment as call center operators in EU countries and Turkey via part-time form of working, an effective curriculum has been prepared under this approach of the project.

The program is divided into two parts and VirtualCall training addresses Virtual call center operations and Section 2: Virtual Work-From-Home Independent Contractor – Call Center Representative.

Section 1: Virtual Call Centre Operations

► Virtual Call Centre Concept and Its Components
► Virtual Call Centre Management Processes
► Technology and Process of the Management

Section 2: Virtual Work-From-Home Independent Contractor – Call Center Representative

► Getting Started
► Hard Skills Required to Work in the Virtual Call Centre
► Soft Skills Required to Work in the Virtual Call Centre
► The Ability to Correctly use the Communication on a Variety of Channels with Costumers
► Coping with Stress & Problem Solving