VirtualCall e-Manuals

VirtualCall e-Manual is available in two versions. The first one is targeting the portal. This e-Manual basically aims to demonstrate the easy navigation on the portal and e-Learning system.

The second version of the e-Manual is targeting the App usage.

News

What is First Call Resolution (FCR) and How to Improve it

Celia Cerdeira at Talkdesk explores how to measure, benchmark, and improve first call resolution, including how AI-powered solutions can...

23.Jun.2025


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