Methods - What are the OUTPUTS?

► Needs Analysis of Learning Needs of Virtual Call Center Services and Needs of Sector

► e-Learning Content Development and Self Assessment for Readiness & VirtualCall e-Course Adaptation to e-Training

► VirtualCall Portal & Mobile App

► VirtualCall e-Manual & Help Function

► VirtualCall Feedback System & Testing

News

Empowering the Connected Rep to Drive Customer Service Success

Pauline Ashenden at Enghouse Interactive explains that empowering the Connected Rep drives customer service success. Changing customer...

27.Feb.2024


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