1. Introduction
2. What are soft skills
3. Being quality oriented/To be fast and efficient
4. Being process oriented
5. Being empathic
6. Effective problem solving
7. Good communication skills
8. Effective listening persuasion process and persuasion methods
9. Paying attention to details
10. Choosing the right sector
10.1. Telecommunication
10.2. Sales and customer relations
10.3. Insurance companies
10.4. Finance
10.5. Public institutions and organisations
10.6. Tourism & restaurant services
Conclusion
Summary
References

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