Welcome to Section 2 - Virtual Work-From-Home Independent Contractor – Call Center Representative e-Training

Section 2 aims to brief virtual call center operators about the job itself, necessary hard and soft skills and how to develop them, the ability to correctly use the communication on a variety of channels with customers, and coping with stress together with problem-solving.

News

How to Use Contact Centre Speech Analytics

Calabrio explores how speech analytics can provide valuable insights into agent performance, customer needs, and operational challenges...

06.Feb.2025


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