Welcome to Section 2 - Virtual Work-From-Home Independent Contractor – Call Center Representative e-Training

Section 2 aims to brief virtual call center operators about the job itself, necessary hard and soft skills and how to develop them, the ability to correctly use the communication on a variety of channels with customers, and coping with stress together with problem-solving.

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Make the Most of Your Biggest Asset – Your Employees

Although very useful for less complex requests, self-service tools are not always enough to resolve queries. The same is true for agents...

14.Jun.2024


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