1. Are you interested to become call center operator?

a) Yes
b) No
c) Only if I will need to
d) I don't know what a call center operator means

2. Are you a women interested in know how to cope with stress in interaction with other persons as call center operator?

a) Yes
b) No
c) Possible
d) I don't know

3. Do you consider that you must know how to manage the stress in general and as call center operator in particular?

a) Yes
b) No
c) Prefer to avoid any stress
d) In general Yes, I don't know as call center operator

4. Are you interested in know how to test your stress level?

a) Yes
b) No
c) Possible
d) I don't know

5. Have you learned about the interaction techniques with customers?

a) No
b) Do I need to know
c) Yes, I have certain knowledge
d) I could not find any information on this subject

6. Do you think the VirtualCall stress management training will contribute to you?

a) No
b) Yes
c) I'm not sure
d) Can contribute after starting work

7. Have you received any preliminary information about the different relationship types with the customer?

a) No
b) Yes
c) I get knowledge if I start working
d) I think that I already know by my life experience

8. Do you have any idea how to interact with different type of customers?

a) No
b) Yes
c) I get knowledge if I start working
d) I think that I already know by my life experience

9. Do you know which are the causes and consequences of stress in call centres?

a) No
b) Yes
c) I like to know
d) I think that I already know all about the stress by my life experience

10. Have you heard about relaxation exercises for stress reducing?

a) No
b) Yes
c) No, but I like to know about
d) Yes, but I think they are a waste of time