e-Stage Evaluation is an Anonymous Evaluation/Assessment Among Call Center Operator Prospects.
Please assess the online practice of the Virtual Call Center operator Please also enter the Operator's name and her e-mail address. If she does not have an e-mail address, then you may use your own e-mail address and share results via the e-Stage Practice Room. Thank you for your participation! The VirtualCall Project Team
1. Overall Performance of the call center representative was... a) Very good b) Good c) Average d) Below fair e) Poor
2. Communication was clear... a) Very much b) Pretty clear c) Average d) Not really e) Not a whit
3. She was using a friendly tone... a) Very much b) Pretty friendly c) Almost d) Not really e) Not a whit
4. She was practical while managing the issue... a) Very much b) Pretty practical c) Almost d) Not really e) Not a whit
5. She was a good listener and responsive while managing the issue... a) Very much b) Pretty good c) Almost d) Not really e) Not a whit
How many eyes does a typical person have (e.g: 4)?
Karina Howell at 8×8 takes a look at how you can choose the right contact centre solution for your customer experience (CX) strategy....
16.Apr.2024
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