1. What does working in a home-based Call Centre involve?

a) A home-based Call Centre employee usually provides services related to monitoring and analyzing markets for the sale of specific products
b) A home Call Centre employee deals with home-based customer privacy policies
c) A home Call Centre employee handles social media sites by conducting advertising activities in them
d) A home Call Centre employee handles customer service over the phone by performing services such as sales, banking, technical support, marketing research, among others

2. What are the forms of work of an employee in a home Call Centre?

a) An employee of a home Call Centre works from 6 to 8 hours a day performing telephone services of sales, banking, technical support, marketing research, among others
b) Home Call Centre employee has flexible working hours with task-based billing
c) A home-based Call Centre employee can work internally, i.e. providing customer service to their own company, or externally, providing services to various companies that have purchased specific service packages
d) An employee of a home-based Call Centre can work internally, i.e. provide customer service in his/her own company, as well as perform marketing research and promotional activities

3. What are the main responsibilities of a virtual Call Centre home representative?

a) An employee of a home-based Call Centre, among others, establishes and maintains contact with customers/clients, sells services and products over the phone, conducts information campaigns about services and offers
b) A Home Call Centre Worker, among other things: sells specific products and after their completion prepares sales reports
c) Home Call Centre employee conducts promotional activities on social media (e.g. Facebook, Twitter)
d) A home Call Centre employee may work as a sales representative and conduct marketing activities

4. What are the requirements for setting up a home Call Centre office?

a) The home Call Centre office should be located in a separate area of the house, it should be well lit, silent and providing proper microclimate (ventilation)
b) Home Call Centre office should be located in a spacious large room in the house, it should be well lit, equipped with a large desk with a computer
c) The home Call Centre office should be in a large room with a locked door, should be well lit, equipped with a large desk with a computer
d) Home Call Centre office should be located near the living room, preferably with a locked door, where we can count on silence and proper microclimate (ventilation)

5. What is the basic equipment of a home office Call Centre?

a) Basic Call Centre home office equipment includes, but is not limited to: a smartphone including headphones with microphone, internet, computer including specialized software
b) Basic equipment for a Call Centre home office includes, but is not limited to: a smartphone along with a headset, a computer along with specialized software, and a printer with a copy function
c) Basic Call Centre home office equipment includes, but is not limited to: phone with headset, computer (laptop/notebook) connected to the Internet, desk, chair, office supplies
d) The basic equipment of a home office Call Cent includes, but is not limited to: a telephone with a headset, office supplies, a desktop computer, and specialized software

6. What does a Call Centre operator's salary depend on?

a) Salary of a Call Cent operator depend mainly on the sector of sales, number of serviced and satisfied customers and the country in which the company operates
b) Salary of a Call Centre operator depend mainly on the sales of specific products and marketing activities in a given country
c) Call Cent operator's earnings depend mainly on promotional activities and the number of products sold
d) Call Centre operator's salary depend mainly on the type of employment contract, sector, country of operation, as well as on the results achieved, number of customers served and satisfied customers

7. What are the main types of work in a home call Centre?

a) Home Call Centres mostly provide services related to sales or telemarketing, customer service, verification, technical support, surveying and quality assurance
b) Home Call Centres conduct promotional activities on social media (Facebook, LinkedIn, Twitter, etc.)
c) Home Call Centres are concerned with privacy policy and cookies
d) Home Call Centres mainly give away free samples of various products

8. What are the most important elements to include in CV when applying for a Call Centre Representative job?

a) The most important elements are: personal information; data protection clause
b) The most important element is work experience in the Call Centre industry
c) The most important elements are: personal information; career objective; work experience in the call centre industry; operation of specialized software; foreign language skills; data protection clause
d) The most important element is a link to your social media profile

9. How to choose a sector when looking for a job in a Call Centre?

a) When looking for a job in a Call Centre it is best to choose a sector where someone of your friends or family works
b) When looking for a job in a Call Centre it is best to choose a sector that is not related to your education, interests, work or life experience
c) When looking for a job in a Call Centre it is best to choose a sector that is listed highest in your browser
d) When looking for a job in a Call Centre it is best to choose a sector where you already have some experience related to e.g. your education, interests, work or life experience

10. One of the most important European legislation in the field of service provision is The EU's services Directive 2006/123/EC, which aims to:

a) Remove barriers to trade in services within the EU
b) Remove barriers to trade in services outside the EU
c) Remove barriers to trade in services provided solely by electronic means within the EU
d) The directive does not have a specific purpose